Help / Contact

Do you need help or have a question?
Feel free to contact us at apisupport@onoffice.de.

It would be helpful to include following informations (if relevant for the question), so that we can process your questions faster:
Customer name, user name, API version (beta or stable), API-Request (in JSON), API-Response (in JSON), maybe informations about your development enviroment (programming language, tools).

Often, if no data can be read out, the user rights for the API user are not set properly or missing. The user rights can be set in onOffice enterprise under “Extras->Settings->User->Tab API user->Select API user->Tab rights”. Rights set to “only own” are usually not enough for the API user. See also here.

There is also the General information / FAQ for help and information on the most common issues.